Terms Of Service
Last Updated: January 1, 2025
1. Overview
Welcome to Launch Labs. By accessing or using our services, you agree to comply with and be bound by the following Terms of Service ("Terms"). These Terms apply to all clients ("you," "your") who engage with us for web design, SEO, digital marketing, and related services.
2. Payment Terms
Upfront Payment: For most services, clients are required to pay a portion upfront before work commences. The remaining balance is due upon delivery of the completed work, as outlined in the agreed scope of work.
Ongoing Monthly Payments: For recurring services, payments are due within 15 days of the invoice date. Failure to make timely payments may result in a delay or suspension of services.
3. Scope of Work (Contract)
A Scope of Work (SOW) will be provided to clients before any work begins. This document outlines the project details, timelines, and deliverables. The Scope of Work is final and binding once agreed upon by both parties.
Any additional work requested outside of the Scope of Work will require a new Scope of Work and may incur additional charges.
4. Limitations of Liability
Launch Labs will not be held liable for any damages or losses arising from services that are dependent on third-party providers, such as hosting services, software, or integrations provided by other companies. While we make every effort to ensure reliable service, we cannot control the availability or performance of third-party services.
We are not responsible for any downtime, loss of data, or damage caused by the failure of third-party service providers.
5. Ongoing Support
Ongoing support not explicitly outlined in the Scope of Work is additional and will be provided under a new Scope of Work agreement. All additional support services will be billed separately.
6. Ownership and Intellectual Property
Client Ownership: Upon full payment, you will own the website and all intellectual property associated with it, including design, content, and code.
Launch Labs’ Rights: We retain the right to display completed work in our marketing materials, including portfolios, case studies, and promotional materials, for the purpose of showcasing our work.
7. Data Collection and Privacy
We collect personal information through forms, inquiries, and interactions on our website. This information may include names, email addresses, phone numbers, and business details.
Privacy Policy: By agreeing to these Terms of Service, you acknowledge that you have reviewed and accepted our Privacy Policy which outlines how we handle, store, and use your data.
We may use your data for marketing purposes or share it with third-party providers to fulfill the services you’ve requested. We will not sell your data to unauthorized third parties.
8. Confidentiality
We are committed to maintaining the confidentiality of your business information and any sensitive materials shared during the project. We will not disclose any confidential information to outside parties without your consent, unless required by law.
9. Termination
Either party may terminate the agreement by providing written notice. If you choose to terminate the project before completion, any outstanding balances for work completed will be due immediately.
We reserve the right to terminate services if payments are not made within the agreed terms, or if there is a breach of these Terms.
10. Modifications to the Terms of Service
Launch Labs reserves the right to update or modify these Terms of Service at any time. Any changes will be communicated via email or updated on this page. Continued use of our services constitutes acceptance of the new terms.
11. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the Province of British Columbia, Canada. Any disputes shall be resolved through arbitration or in the courts located in Vancouver, BC.